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Phone number changes and troubleshooting

You can update the phone number on your account yourself from your settings. This is the quickest option and does not require contacting support.

Change your phone number

  1. Go to your Account Settings page.
  2. Under Quick Links, click My Account.
  3. Update your number in the Phone section.

If the Phone option is not available for you, click Customer Support on that page to submit a request for help changing your number.

Troubleshooting a claimed phone number

If you get an error during mobile verification saying your phone number is already in use by another account, and the error shows an email address you recognize, you can usually resolve it yourself:

  1. Log out, then enter that familiar email address in the login field.
  2. Log in with that account's password, or use Forgot Password to set a new one.
  3. Once logged into that account, contact Customer Support to reclaim your phone number on your primary account.

Please note: Members may own and operate only one account. Operating multiple accounts is not permitted under the Terms of Use.

If the error did not show an email address, or you do not recognize the one shown, contact us about your account to help reclaim your phone number.