Welcome to the Customer Service Help Center!

A few things to know:
  • If you do not see a ticket form on this page, please visit help.mypoints.com and select a topic.
  • Ticket business hours are 9:00 am - 6:00 pm Pacific Time Monday - Friday, excluding holidays.
  • Response time is typically within 3 business days, however, it may take up to 10 business days.
  • Account related questions take 10 business days. (Deactivation, Mobile Verification, Blocked Surveys)