Submit a Request
Welcome to the Customer Service Help Center!
MyPoints Help Center
Submit a request
Due to the high volume of tickets we are experiencing a delay in response. Thank you for your understanding!
A few things to know:
Ticket business hours are 9:00 am - 5:00 pm Pacific Time Monday - Friday, excluding holidays.
Please allow 10 business days for the Support team to respond.
Account related questions may take up to 30 business days. (Deactivation, Mobile Verification, Blocked Surveys)
Please choose a request type below
My Account (Verification, Email Change, Forgot Password, Login, Inactive)
Receipts: Unable to locate the Receipt offer or Error Uploading
Receipts: Award Incorrect