If a referral you sent was rejected, it usually means the invite did not meet the Refer-A-Friend program requirements. Here is how to tell what happened and what you can do next.
Common reasons a referral is rejected
- The person you referred was already a MyPoints member.
- The person you referred has asked not to receive offers from MyPoints.
- The email address you entered was invalid or misspelled.
- The person you referred never verified their new account.
What you can do
- Double-check the email address. Confirm it is spelled correctly and is one your friend actively uses.
- Ask your friend to verify their account. Referrals only count once the new member clicks the verification link in their welcome email, so ask them to check their inbox (and spam folder).
- Confirm they are a brand-new member. Anyone who already has a MyPoints account cannot be referred.
Tip: A referral is only eligible when a brand-new member signs up through your link and verifies their account. Existing members and unverified sign-ups cannot be credited.
Related help
- How does the Refer-A-Friend program work?
- What are considered eligible Points for the program?
- Can an existing MyPoints member join my Refer-A-Friend network?
If you believe a referral was rejected in error and your friend is a verified new member, contact us about your referral.