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Contact Us:

  • To submit a ticket regarding an activity, simply go through the Visited section of your Activity Ledger
  • If you are looking for general help, you will be redirected to our new Help page shortly where you can submit a ticket. General Questions
  • If you are looking to ask a question about your account, simply visit your Activity Ledger and click on "Need Help About a Recent Activity? "
  • If you are unable to log into your account, visit the Sign In
    • page. When you sign into your account you will be prompted with a contact form.

    Things to know:

  • Business hours are 9:00 am- 5:00 pm Pacific Time Monday - Friday
  • First response within 3 days when contacting from the Activity Ledger.
  • First response within 10 business days when contacting from the "Need Help About A Recent Activity?" section.
  • Account-related questions may take up to 30 business days. (Deactivation, Mobile Verification, Unable to access Surveys).

    • How Do I Contact Customer Support? Learn More