Customer Care Q and A: Ask Customer Care Anything about MyPoints (Thursday, June 30, 2022, 10:00 a.m. PST)
Welcome to the MyPoints Customer Care Q and A!
Join us for a chance to win some points this week by asking questions during The Customer Care Q and A.
Our Customer Care Team will be opening up the comments to this article from 10 a.m. until 10:30 a.m. PST, Thursday June 30, 2022, to interact with you and answer your questions.
This is a wonderful opportunity to interact with the MyPoints Customer Care Team and your MyPoints community.
Ask Customer Care Anything about MyPoints
For this week’s Q and A with the Customer Care Team, we wanted to open it up for any questions you have about MyPoints and how MyPoints works.
Bring your questions about the To Do List, Magic Receipts, Shop, Offers, etc…anything about MyPoints!
Be sure and participate in the comments while they’re open and ask questions for the chance to earn some bonus points!
Tips for the Q and A
Be sure to click unfollow top of the page unless you want your inbox filled with messages about this forum post. If you’d like to see everything, then click follow.
Guidelines for Q and A
-Keep it kind, keep it family-friendly
-Ask questions about the day’s topic to be eligible to receive points for the Q and A
If you experience an issue with an activity or are missing credit for a completed activity, please reach out to our support team through a ticket. The best place to send in a ticket is through the Visited section of your Activity Ledger: https://www.swagbucks.com/account/summary?visited=true
*For MyPoints Mobile App, click the top left corner menu, click “See Recent Activities” to navigate to your Activity Ledger.
Once you're on the Activity Ledger Page, click “Visited” to find the activity in question and follow the steps and screenshot below for submitting a ticket.
1) Click Visited
2) Choose Date Range
3) Find Your Activity and click arrow beside activity to reveal dropdown
4) Click the envelope symbol to Contact Customer Support OR...
5) Click "Contact Customer Support" to send ticket for that specific activity
6) If you don't see your activity, you will see "Need Help About A Recent Activity?" at the top of your Activity Ledger and you can submit a ticket there for anything that doesn't appear on your Activity Ledger. You will see helpful guidance in that dropdown about sending in a ticket. When you click "Click Here"...Simply follow the prompts and choose the appropriate category in the dropdown, provide requested details, and submit ticket.
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Is there a way to re-consider receipts that have been denied? I submitted a receipt with BabyBel cheese but it was denied. I could resubmit with the purchased product circled or otherwise highlighted, but this isn't an option at this point.
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How and how much are the bonus points for this? Vague answers from Mypoints helps nobody, all it does is create more confusion
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If a ticket is submitted pertaining to something on the Bingo board and credit is given, why is the bingo spot never posted. Thus..... Bingo points not earned.
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Are you hiring? I sware I could do a better job at explaining things, giving details, and follow up than what we're experiencing now
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Even though I've posted several questions here of a negative nature, I do want MyPoints to know that given the number of members and the complex nature of managing all the traffic on your website, MyPoints really does a wonderful job, and your Customer Care Team are almost always extremely responsive and helpful.
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Hi Josh, we are sorry for the inconvenience this has caused you. We are working with the team to correct the pending points. We are unaware of the points being deducted and would like some more feedback, and we will be reaching out. Thanks :) In response to this....have you checked the FB posts? There's at least 2 a day on there complaining about points being deducted after pending points are posted. Sooooo how are you unaware?
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Lately, it seems that more and more surveys let us complete or nearly complete them, with the survey company receiving all the pertinent answers, then they thank us, but points are not awarded.
Peggy, this is why I just intentionally misstated my date of birth on a survey; I did so to force MyPoints to suspend me (which it has done) from its surveys since I very rarely even get DQ points! MP refuses to hold survey providers accountable for their actions such as the one you described. But MP is very quick to hold me accountable as soon as I provide false date of birth! Imagine that! I mean, what about survey providers who continue to misstate length of time for surveys? Why are they NOT held accountable?
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@... What point are you proving by getting purposely suspended? In what way is that beneficial to you?
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I just intentionally misstated my date of birth on a survey because we are tired of having to fill out this same redundant information each and every time we open a survey!
My Points, you are 100% welcome to place me on your survey permanently suspended list because I will not waste any more time just to earn pennies in points for my time of which the value of the surveys does not come close to the value of my time!
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Agreed with star, why are you basically bragging about being suspended from surveys? Especially by doing it on purpose
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