Welcome to the MyPoints Customer Care Q and A!
Join us for a chance to win some points this week by asking questions during The Customer Care Q and A.
Our Customer Care Team will be opening up the comments to this article from 10 a.m. until 10:30 a.m. PST, Thursday June 30, 2022, to interact with you and answer your questions.
This is a wonderful opportunity to interact with the MyPoints Customer Care Team and your MyPoints community.
Ask Customer Care Anything about MyPoints
For this week’s Q and A with the Customer Care Team, we wanted to open it up for any questions you have about MyPoints and how MyPoints works.
Bring your questions about the To Do List, Magic Receipts, Shop, Offers, etc…anything about MyPoints!
Be sure and participate in the comments while they’re open and ask questions for the chance to earn some bonus points!
Tips for the Q and A
Be sure to click unfollow top of the page unless you want your inbox filled with messages about this forum post. If you’d like to see everything, then click follow.
Guidelines for Q and A
-Keep it kind, keep it family-friendly
-Ask questions about the day’s topic to be eligible to receive points for the Q and A
If you experience an issue with an activity or are missing credit for a completed activity, please reach out to our support team through a ticket. The best place to send in a ticket is through the Visited section of your Activity Ledger: https://www.swagbucks.com/account/summary?visited=true
*For MyPoints Mobile App, click the top left corner menu, click “See Recent Activities” to navigate to your Activity Ledger.
Once you're on the Activity Ledger Page, click “Visited” to find the activity in question and follow the steps and screenshot below for submitting a ticket.
1) Click Visited
2) Choose Date Range
3) Find Your Activity and click arrow beside activity to reveal dropdown
4) Click the envelope symbol to Contact Customer Support OR...
5) Click "Contact Customer Support" to send ticket for that specific activity
6) If you don't see your activity, you will see "Need Help About A Recent Activity?" at the top of your Activity Ledger and you can submit a ticket there for anything that doesn't appear on your Activity Ledger. You will see helpful guidance in that dropdown about sending in a ticket. When you click "Click Here"...Simply follow the prompts and choose the appropriate category in the dropdown, provide requested details, and submit ticket.
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