Customer Care Q and A: Ask Customer Care Anything about MyPoints (Thursday, June 30, 2022, 10:00 a.m. PST)
Welcome to the MyPoints Customer Care Q and A!
Join us for a chance to win some points this week by asking questions during The Customer Care Q and A.
Our Customer Care Team will be opening up the comments to this article from 10 a.m. until 10:30 a.m. PST, Thursday June 30, 2022, to interact with you and answer your questions.
This is a wonderful opportunity to interact with the MyPoints Customer Care Team and your MyPoints community.
Ask Customer Care Anything about MyPoints
For this week’s Q and A with the Customer Care Team, we wanted to open it up for any questions you have about MyPoints and how MyPoints works.
Bring your questions about the To Do List, Magic Receipts, Shop, Offers, etc…anything about MyPoints!
Be sure and participate in the comments while they’re open and ask questions for the chance to earn some bonus points!
Tips for the Q and A
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Guidelines for Q and A
-Keep it kind, keep it family-friendly
-Ask questions about the day’s topic to be eligible to receive points for the Q and A
If you experience an issue with an activity or are missing credit for a completed activity, please reach out to our support team through a ticket. The best place to send in a ticket is through the Visited section of your Activity Ledger: https://www.swagbucks.com/account/summary?visited=true
*For MyPoints Mobile App, click the top left corner menu, click “See Recent Activities” to navigate to your Activity Ledger.
Once you're on the Activity Ledger Page, click “Visited” to find the activity in question and follow the steps and screenshot below for submitting a ticket.
1) Click Visited
2) Choose Date Range
3) Find Your Activity and click arrow beside activity to reveal dropdown
4) Click the envelope symbol to Contact Customer Support OR...
5) Click "Contact Customer Support" to send ticket for that specific activity
6) If you don't see your activity, you will see "Need Help About A Recent Activity?" at the top of your Activity Ledger and you can submit a ticket there for anything that doesn't appear on your Activity Ledger. You will see helpful guidance in that dropdown about sending in a ticket. When you click "Click Here"...Simply follow the prompts and choose the appropriate category in the dropdown, provide requested details, and submit ticket.
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I have a list in Magic Receipts, but to get bonus points, do I have to add just one more thing to my Magic Receipts list? I made the original list many months ago, and it just keeps growing to the point where I usually can't find something new to add to it.
@... We're happy to help. If your list is from months ago, you could start fresh with a new list for current items you'd like to add. The only way to get the To-Do List Magic Receipt item to mark off is to add a new Magic Receipt to your list. We hope you have a great day!
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Why doesn't the Tada app have the same Magic Offers listed as on the website?
Lisa Erickson Thanks for asking. Are you referring to the Tada app vs the Tada website?
@MyPoints No, I am referring to as why is Tada app different than on MP Magic Offers page? They used to show the same offers to redeem.
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@... Just remove items from your list and then add them back. That's how I do it on the 7 day challenge, remove every item from the list, then add them back.
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Can we please have the "pending points" issue fixed? Between our total points being somehow reduced once they're credited, to the "awarded date" being fixed. For example I have a pending survey credit from 6/14, the "'awarded date" says 1/31/2022. Makes no sense.
Josh Brown Hi Josh, we are sorry for the inconvenience this has caused you. We are working with the team to correct the pending points. We are unaware of the points being deducted and would like some more feedback, and we will be reaching out. Thanks :)
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I am just wondering if we will get points for coupons printed before 6/26/22, if they are redeemed after that date.
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I've been restricted from surveys FIVE times in the past 2 weeks. When are you going to permanently fix this issue for me?
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Please bring back videos and coupons
@...
Thank you for sharing! We appreciate the suggestion :)
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When will Score be available on tablets and in the app?
Also why have some points, like scanning Receipts through the Survey page, been devalued?
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Watch videos should really be brought back
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Why does it take so long to get a response to tickets??
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will you offer a substitution for the video option?
@... Thank you for sharing your question. We have a helpful blog post with suggestions for alternative activities and an update about videos here https://blog.mypoints.com/2022/05/26/whats-happening-with-watch/
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I want to know how to earn points using Deals. I know about the one point per click thru several pages for one point. The Bingo and 7 day challenges have earn 5o points thru deals and I do not see any 50 point offers. Am I missing some?
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I have received notices several times that I cannot participate in surveys because my answers weren't honest. I always answer honestly but some of my personal details change like my income once I retired. How can the process be made simpler so I qualify for the surveys?
@... Thank you for sharing your question. The best thing to do is keep your survey profile updated by answering questions in your profile. You can find your profile questions here: https://www.mypoints.com/surveys on the right hand side of the Surveys page. If you continue to experience an issue, please reach out to our Customer Care team by following the steps above the comments in the article we shared. You will see information on reaching out through the Visited section of your Activity Ledger. We hope you have a great day!
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I have sent in 2 tickets with points missing...After the first ticket, I was awarded 600 points, but I'm still missing points. My second ticket was not answered, and my missing points are racking up. How can I resolve this, please?
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Hi All,
I think you do a great job with MyPoints. I don't think people realize how difficult and complex it is, especially when the surveys are done by outside companies. I really like the variety you provide and love the new Top 10 daily questions game. Many of us appreciate all you're doing.
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how do I access surveys? I was "disqualified" 2 years ago - said they'd review but never heard anything
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@ Martha Black Surveys on RevU count as "deals" do a survey worth over 50 and it would check off the box. But they haven't had that on Bingo in awhile
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@Susan Kopp after 2 years you haven't sent another ticket in? I'd be doing that daily till i received a response
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We need more generic offers on the magic receipts
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I agree with Josh Brown - there are always issues with my pending points - sometimes not even awarded after a couple of months, unless I write in and ask for them.
Also with every receipt, even though I've added the proper items to my list, I don't receive credit for them on my receipt.
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Otherwise I do appreciate the service.
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Why are points pending for Magic Receipts?
@... Thanks for asking! Your magic receipt may go into pending if it requires a review from the team.
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I grocery shop with Walmart pickup, which I love being able to get points from, but because of this, I don't get a tangible receipt. will the magic receipts ever be able to work with online orders like this? I want to be able to use them but miss out because I have to do the online pickup. I usually have purchased the items that are eligible too.
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What happened to the watch activity on facebook where we could get 10 free points a day? Can we have that back?
Thanks for asking! We have a helpful blog post with suggestions for alternative activities and an update about videos here https://blog.mypoints.com/2022/05/26/whats-happening-with-watch/
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Please bring back the watch videos. Also, why do I not get the 5 points for disqualification from surveys most of the time? I hardly ever get surveys either, and when I do, half of them ask for my zip code but keep giving me an error for invalid zip code.
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Any plans on upping survey pay back to where they used to be? I imagine not but if so, I would like to start earning here again more than a few daily points.
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Why do the 1 point clicks under Deals>All Offers always give this message?
Not Found
The requested URL was not found on this server.
I have tried all that clearing cache. I have tried multiple browsers.
Please help me with this issue.
@... Thank you for asking. We are aware that some members are receiving error messages, or having difficulty accessing the Click and Earn activity on our site. This may be due to our use of an industry-standard third-party traffic verification service. We rely on this service, which is required by our advertisers, to monitor activity. It is possible this service has flagged your IP address and you may no longer be able to engage in this activity at your current location. Unfortunately, we are unable to remove you from this list on our end, and apologize for any inconvenience. As a reminder, the use of ad-blocking and privacy-related browser extensions (i.e. ad-block, ublock, privacy badger, and many others) will prevent our website from loading Click and Earn offers correctly within any browser.
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Some Magic receipts disappear before their stated end date. I suspect the offers are limited in quantity as well as time. How about running a tally like "10 offers left" or something like that?
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Why do pending surveys sat "(Credits by End of Today)" for weeks and weeks instead of when they will actually credit?
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Seems like everything is slowly going away, is MyPoints going to end?
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