Welcome to the Customer Service Help Center!

Due to the high volume of tickets we are experiencing a delay in response. Thank you for your understanding!


A few things to know:
  • Ticket business hours are 9:00 am - 5:00 pm Pacific Time Monday - Friday, excluding holidays.
  • Please allow 10 business days for the Support team to respond.
  • Account related questions may take up to 30 business days. (Deactivation, Mobile Verification, Blocked Surveys)
  • To ensure a faster resolution, please be sure to choose the correct topic.

    Please note, if you select the incorrect the topic, please allow the full 10 business days for a response from our team. The topic is how your ticket is routed to each department.

    * Required to submit a ticket.

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    Our Support team is happy to investigate any missing credits you may encounter, however, you must submit an inquiry within 14 days of the end of the terms date.

    * Required to submit a ticket.

    * Required to submit a ticket.

    * Required to submit a ticket.

    I hereby affirm under penalty of perjury that the foregoing claim and related information I am providing to you is true and accurate in all respects, and acknowledge that any submission of false, invalid, or duplicative claims or inaccurate information, or communication with your Customer Support representatives in a disrespectful, belligerent or inappropriate manner, may result in termination of my account, forfeiture of all accrued rewards, and additional legal consequences. Customer Support will attempt to evaluate each claim fairly, but cannot guarantee credit on claims without valid confirmation from our partners, and I acknowledge that its claims decisions are final.

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