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Customer Care Q and A: Ask Customer Care Anything about MyPoints (Thursday, June 30, 2022, 10:00 a.m. PST)

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100 comments

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    Gale Prescott

    Watch videos should really be brought back

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    Lisa Erickson

    Why doesn't the Tada app have the same Magic Offers listed as on the website?

     

    Lisa Erickson Thanks for asking. Are you referring to the Tada app vs the Tada website? 

    @MyPoints  No, I am referring to as why is Tada app different than on MP Magic Offers page?   They used to show the same offers to redeem.

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    Joanne Marchese

    Please bring back videos and coupons

     

    @...

     

    Thank you for sharing! We appreciate the suggestion :) 

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    Cathy Hoster

    I have a list in Magic Receipts, but to get bonus points, do I have to add just one more thing to my Magic Receipts list? I made the original list many months ago, and it just keeps growing to the point where I usually can't find something new to add to it.

    @... We're happy to help. If your list is from months ago, you could start fresh with a new list for current items you'd like to add. The only way to get the To-Do List Magic Receipt item to mark off is to add a new Magic Receipt to your list. We hope you have a great day!

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    Star Grubenhoff

    @...  Just remove items from your list and then add them back.  That's how I do it on the 7 day challenge, remove every item from the list, then add them back.

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    Josh Brown

    Can we please have the "pending points" issue fixed?  Between our total points being somehow reduced once they're credited, to the "awarded date" being fixed.  For example I have a pending survey credit from 6/14, the "'awarded date" says 1/31/2022.  Makes no sense.

     

    Josh Brown Hi Josh, we are sorry for the inconvenience this has caused you. We are working with the team to correct the pending points. We are unaware of the points being deducted and would like some more feedback, and we will be reaching out. Thanks :)  

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    Anne Britton

    Why does it take so long to get a response to tickets??

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    SUSAN KOPP

    will you offer a substitution for the video option?

     

    SUSAN KOPP Thank you for sharing your question. We have a helpful blog post with suggestions for alternative activities and an update about videos here https://blog.mypoints.com/2022/05/26/whats-happening-with-watch/

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    Martha Black

    I want to know how to earn points using Deals. I know about the one point per click thru several pages for one point. The Bingo and 7 day challenges have earn 5o points thru deals and I do not see any 50 point offers. Am I missing some?

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    CA Edwards

    I have received notices several times that I cannot participate in surveys because my answers weren't honest. I always answer honestly but some of my personal details change like my income once I retired. How can the process be made simpler so I qualify for the surveys?

    CA Edwards Thank you for sharing your question. The best thing to do is keep your survey profile updated by answering questions in your profile. You can find your profile questions here: https://www.mypoints.com/surveys on the right hand side of the Surveys page. If you continue to experience an issue, please reach out to our Customer Care team by following the steps above the comments in the article we shared. You will see information on reaching out through the Visited section of your Activity Ledger. We hope you have a great day!

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    Jenn Murray

    I have sent in 2 tickets with points missing...After the first ticket, I was awarded 600 points, but I'm still missing points.  My second ticket was not answered, and my missing points are racking up.  How can I resolve this, please?

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    Bronislaus Mix

    Hi All,

    I think you do a great job with MyPoints.  I don't think people realize how difficult and complex it is, especially when the surveys are done by outside companies.  I really like the variety you provide and love the new Top 10 daily questions game.  Many of us appreciate all you're doing.

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    SUSAN KOPP

    how do I access surveys? I was "disqualified" 2 years ago - said they'd review but never heard anything

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    Josh Brown

    @ Martha Black  Surveys on RevU count as "deals" do a survey worth over 50 and it would check off the box.  But they haven't had that on Bingo in awhile

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    Star Grubenhoff

    @Susan Kopp   after 2 years you haven't sent another ticket in?  I'd be doing that daily till i received a response

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    Gale Prescott

    We need more generic offers on the magic receipts

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    CA Edwards

    I agree with Josh Brown - there are always issues with my pending points - sometimes not even awarded after a couple of months, unless I write in and ask for them.

     

    Also with every receipt, even though I've added the proper items to my list, I don't receive credit for them on my receipt.

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    CA Edwards

    Otherwise I do appreciate the service.

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    Member

    Why are points pending for Magic Receipts?

    @... Thanks for asking! Your magic receipt may go into pending if it requires a review from the team. 

     

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    Natasha Johnson

    I grocery shop with Walmart pickup, which I love being able to get points from, but because of this, I don't get a tangible receipt. will the magic receipts ever be able to work with online orders like this? I want to be able to use them but miss out because I have to do the online pickup. I usually have purchased the items that are eligible too. 

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    Alice Wagner

    Please bring back the watch videos. Also, why do I not get the 5 points for disqualification from surveys most of the time? I hardly ever get surveys either, and when I do, half of them ask for my zip code but keep giving me an error for invalid zip code.

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    Lisa Erickson

    Any plans on upping survey pay back to where they used to be?  I imagine not but if so, I would like to start earning here again more than a few daily points.

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    Connie Chrane

    Why do the 1 point clicks under Deals>All Offers always give this message?

    Not Found

    The requested URL was not found on this server.

    I have tried all that clearing cache.  I have tried multiple browsers.

    Please help me with this issue.

     

    @...  Thank you for asking. We are aware that some members are receiving error messages, or having difficulty accessing the Click and Earn activity on our site. This may be due to our use of an industry-standard third-party traffic verification service. We rely on this service, which is required by our advertisers, to monitor activity. It is possible this service has flagged your IP address and you may no longer be able to engage in this activity at your current location. Unfortunately, we are unable to remove you from this list on our end, and apologize for any inconvenience. As a reminder, the use of ad-blocking and privacy-related browser extensions (i.e. ad-block, ublock, privacy badger, and many others) will prevent our website from loading Click and Earn offers correctly within any browser.

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    Colleen Farley

    Some Magic receipts disappear before their stated end date.  I suspect the offers are limited in quantity as well as time.  How about running a tally like "10 offers left" or something like that?

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    Victoria Bell

     

    Why do pending surveys sat "(Credits by End of Today)" for weeks and weeks instead of when they will actually credit?

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    Sherrye Montgomery

    Seems like everything is slowly going away, is MyPoints going to end?

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    Anne Britton

    How come the 1- 3 point clicks rarely credit? Can't they be removed from the list when they don't work? Sort of a false hope when you see them!

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    Member

    Why don't you show all surveys completed (that you're waiting on points for) as pending in the ledger?

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    Account

    What happened to the videos?

    Why can't I do surveys?

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    Natasha Johnson

    what is the reason why that i can spend a whole 10 minutes on a 10 minute survey only for them to say I don't qualify? why does it not tell me that very early in the survey before I start answering non-demographic questions? sometimes it feels like a scam, like they got all of my opinions but I don't get any points for it

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